Automated Bus Stations, Amtrak s Quik Track Self Service...

Daily commuters are always in lookout for faster and better ticketing system. Daily Travelers are usually in hurry when travelling and seeking good experience when it comes to the process of buying a train tickets or making a reservation. To study and observe how people use this ticket system at train stations, Amtrak’s Quik-Track Self-Service Ticketing Kiosk is an ideal choice. The observations took place at 30th Street Station, Philadelphia. One might ask what is this kiosk system for? The kiosk system allows Amtrak customers to pick up and print out their tickets. This is very useful technological system because it avoids passenger to stand in a line just to buy a ticket. Quik-Trak Self-Service Ticketing Kiosk works by prompting users†¦show more content†¦The people would walk to the kiosk, pull out their credit card and insert it, then select the appropriate dates and destinations, and the ticket will be printed. However, people took different amount of time to pe rform those tasks. Teenagers took longer because they were joking around. Whereas, people in hurry were very quick in performing those tasks. As I was observing how they were performing the tasks, I noticed a person’s card would not get accepted by the system. I saw him use different cards but the system’s card reader might have been broken. He also seemed frustrated because it was almost time for departure so at last minute to have this types of problem is frustrating. The primary system was being used to perform those tasks was Quik-Trak Self-Service Ticketing Kiosk. However, I saw some people pulled out their phones to scan their barcode. Some people were constantly looking at their watches and phones as they were using the kiosk ticketing system. Some people were talking and texting on their phones while they used the system. So the system allows user to operate other technologies while they use the system. I observed other people use phone technology to print out their tickets. Amtrak allows user to make reservation online and all users have to do is go to the ticketing system and scan the confirmation barcode on a phone and it prints out the physical paper ticket. It saves time from having to enter everything on